FREQUENTLY ASKED QUESTIONS

What is your turn-around time?


The turn around time of a project varies depending on the project, and the line of communication between myself & the client.




I'm interested in working with you, how can I get started?


Great! You can simply book your service online, or you can email me for a brief consultation before booking.




What's your current availability?


I book on a first come, first serve basis every month. If I am booked for that month, it will be announced on my social media pages, as well as my website & you'll be have access to be placed on a waiting list.




Do you offer rushed services?


I only offer rushed services on select services.




Do you offer payment plans?


Yes, payment plans are available upon request. However, plans are only on a weekly or bi-weekly basis; and split into 4 equal payments.





How do you accept payments?


I accept payments through my website checkout system, or Square invoicing system.




Will I have full rights to my logo?


Yes! Once the final payment is made on your logo design, you'll receive all of your required logo files via email in PDF, PNG & JPEG formats. Raw files (PSD or AI) are an additional fee.




Can I pay you in full after you do the design?


No. All projects require a non-refundable deposit to begin. If no deposit is made, no work is started. You are available to pay in full before the design process, but not after.




I don't have any professional photography, what else do you recommend?


It's recommended that you do put together a photoshoot for your business if needed, especially if you own a hair company, boutique, etc. However, if you don't have the means to do so, I'd suggest researching & purchasing cohesive stock photography. If you can't provide photography at all, unfortunately no services could be provided due to lack of content.




What's your prefered communication outlet?


I currently communicate through email only to help keep a paper trail of what's being discussed between the client & myself. Phone consultations will be available in the near future.





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CONTACT INFO

EMAIL: HELLO@SARAHMARIEDESIGN.CO

INSTAGRAM: @SARAHMARIEDESIGN.CO

BASED IN BROOKLYN, NEW YORK

BUSINESS HOURS

TUESDAY-FRIDAY 12 PM - 5 PM

CLOSED MONDAY, WEEKENDS + HOLIDAYS INCLUDING MY BIRTHDAY.